Interviewed on 16 Mar 10
Patrick McCarthy, UK2 Marketing Director
UK2 was founded in 1998 and is one of the largest hosting companies in the UK. We have sold over a million domain names in the past ten years of operation and we are the fastest growing hosting company in the United Kingdom!
We provide quality low cost domains, web hosting and e-commerce packages that help small businesses or individuals in the United Kingdom get a website or storefront up and running. We provide 24/7 tech support and are there when you need us.
What unique selling points do you offer?
Some of the our USP’s are Unlimited Free SSL’s, Unmetered bandwidth, unlimited reseller hosting, Service Level Agreements that pay back, one-click installers, we have our own Data Centre based in the UK and most importantly some of the moist affordable packages on the net today.
Describe the services you offer?
We define web hosting as providing the service and support that enables our customers to have a home on the Internet.
Describe your target market?
Our broad scope product and easy to use range is there for consumers who are setting up basic sites to managed dedicated servers. We basically target people from all walks of life who are looking to setup a site for business or personal reasons. From stay-at-home mums to young entrepreneurs and from creatives to individuals who are just looking to get coverage in the World Wide Web, we offer a reliable and affordable service which is readily available to anyone.
How is your company planning for the future?
Right here providing hosting services to the UK as well as any new services our customers demand. Our ability to respond to new needs has always been vital and we will continue to adapt to any changes in the market.
What benefits can you offer your customers?
We have a great range of products at very low prices and 24 hour tech support! It also doesn't hurt knowing that we have been around for the last 12 years and can help you grow your site or business to any level. We have plenty of customers who have started with our web hosting packages and now have several dedicated servers with us.
How do you support your customers?
We provide 24 hour technical and sales support so you never have to worry! We also provide phone support and call back service from 9am to 7pm on weekdays and have also int6roduced a live chat service where you can talk directly to the support team. For Dedicated Servers support will be escalated from a phone call or ticket, but we also offer the option to have a Fully Managed Server as a chargeable option. This comes with a 5 minute response time service level agreement (SLA), along with other features and benefits. Customers can also get a status update on UK2 from our telephone line in the rare event of there being a problem with our website.
