Interviewed on 1 Sep 09
Stephen Holford, Chief Marketing Officer
We provide everything from low cost domain name registration through to full dedicated web servers to customers and resellers. Fasthosts prides itself on providing great value products and high quality customer service. All our services are designed to be simple to use, but highly efficient, enabling our customers to have full control over their web service. With products such as web hosting (including our easy to use SiteBuilder tool), domain name registration, personalised email addresses, and state-of-the-art dedicated servers, Fasthosts has products suited to anyone looking to enhance their online presence. Fasthosts was established in 1999 and has grown to be one of the largest web hosts in the UK. Our two purpose-built UK data centres, full power and connectivity backup, professional electronic security systems and our highly trained 24/7 call centre team, ensure your web services keep running at all times.
What unique selling points do you offer?
We can provide services for a significant range of customers - from helping inexperienced first-timers, to large hosting resellers providing their own branded hosting services to their own customers. Unlimited bandwidth, a choice of Windows & Linux operating systems and 24/7 customer support are standard with all packages.
Describe the services you offer?
We provide powerful, fast and reliable servers for our customers to host their websites and email services on the internet. Being one of the largest service providers in the UK, we can invest heavily into our data centres to provide world class service at low prices. Service reliability and customer care are key to the Fasthosts service, and we pride ourselves on offering excellent value.
At Fasthosts we think web hosting is about much more than just servers – it’s about helping our customers to establish and grow their online presence, giving them the tools and support they need to achieve whatever they want online.
Describe your target market?
Fasthosts has products that suit all internet users, from those who primarily browse the internet through to businesses with full ecommerce websites. Our professional email services enable anyone to get their own personalised email address for life (i.e. don’t lose it if you swap broadband providers), while our web servers offer resilient website hosting options from just £4.99.
How is your company planning for the future?
Fasthosts will continue to grow, and will be a significant force in the Internet Service industry. By listening to our customers, providing high levels of customer service, and by designing new and market leading products at great prices, Fasthosts will be the internet service of choice.
Fasthosts launched its successful Reseller service in North America in September 2008, investing in US-based offices and data centres.
What benefits can you offer your customers?
If web developers are looking for high quality servers and support teams to ensure they get the best out of their web presence, they need look no further than Fasthosts. Our existing customers have shown how much they like our service, with their personal recommendations to their friends, colleagues and clients being our largest source of new customers. We are sure that anyone serious about getting value for money will want to choose us.
We are always working to ensure that the latest scripting services (including ASP.NET 3.5) and technologies are introduced as soon as they are stable so our customers have the best and most reliable tools to work with.
How do you support your customers?
Fasthosts provides 24/7, 365 days a year support for all its products, at no extra cost. Our highly trained team can be reached through email, phone, forums, or through our online knowledge base – giving customers the choice of how they manage their account.
