Interviewed on 4 Jan 10
Paul Redpath, Managing Director
Catalyst2 began life back in early 2000 and has since grown to host tens of thousands of sites for a variety of clients, large and small. We provide a range of services fully based in the UK, from £11.99 single site packages up to bespoke dedicated hosting solutions, with support available 24 hours a day, 7 days a week by phone and email. We currently host sites for NHS Plus, Flexifoil, Thomas Cook and many more, with most of our new business coming from personal recommendations.
What unique selling points do you offer?
We offer helpful, reliable, hassle free hosting. That means we offer a first class level of support and help you choose the right solution for your business. By using high end virtualised hosting platforms , monitored and managed 24/7/365 we provide all the benefits of more expensive 'virtual' platforms while abstracting the complexity from the end user, providing the ultimate in “set and forget”. If you are not sure then have peace of mind knowing you have a no quibble 30 day money back guarantee on all packages.
We pride ourselves on our reputation – over the last 10 years we have worked hard to deliver a great service and ensure we exceed our customers expectations.
Describe the services you offer?
We offer a range of services including:
• Fully Featured Shared Hosting for both Windows and Linux starting at just £11.99 a year.
• Resellers of our shared hosting
• Virtual Private Servers
• Dedicated servers
• Bespoke Dedicated Server Clusters
Describe your target market?
We focus on a range of markets including:
Web Designers and Developers
Startups and other small businesses
Bloggers, Charities and Clubs
E-commerce sites
How is your company planning for the future?
We are always striving to improve our service levels and the functionality we offer our customers. Recently, we increased the resources on all shared packages free of charge to give our customers more room to grow. and are constantly investing in making a more reliable and responsive infrastructure. A few key things coming up:
• Continuing to expand our high end virtual hosting platform, we have recently completed the upgrade to vSphere 4
• Rolling out a new full featured billing control panel giving our customers more flexibility
• Upgrades to various systems including a move to a new Windows Control Panel for new accounts.
• Continued steady and structured growth
What benefits can you offer your customers?
Offering our customers the benefit of knowing they are in safe hands, customers can call us 24x7 and speak to someone with is involved day to day in the running of their account, not someone working from a script. We ensure our customers websites and emails are working so that they can focus on their business.
How do you support your customers?
Supporting customers is key to our business, and by making ourselves available by phone, email and live chat all clients can be sure someone is there to answer their queries when it matters without costing them a penny extra. We have invested heavily in our redundant hosting platform, and backup systems to ensure we can support customers fully in times of need!
