Interviewed on 18 Jan 10
Steven Mitton, Services Manager
Under new ownership, allowing for substantial investment in new services, Facternet is a web hosting and online services provider based in the UK. Facternet was foundered in 1999 as a Web Directory and Free Hosting Provider and currently hosts thousands of sites around the world in UK and USA Data Centres.
Facternet offers a whole range of Website hosting and development services, from our very popular Hosting Unlimited package through to our online site builders.
Facternet makes it easy for anyone to design and build a website of their own, with excellent help and support and great tools. Facternet is able to offer such a service thanks to our specially selected outsourcing partners and our in-depth knowledge of the hosting market.
Company Overview.
Facternet is a UK based hosting provider serving clients home and abroad. In its current form, Facternet was launched in 2004. The service aims to offer small businesses, home users and self-employed entrepreneurs a cost effective and simple way to obtain an Internet presence, while at the same time providing a professional service that can be trusted.
What unique selling points do you offer?
We build up a good relationship with our customers, understanding their needs and requirements, thus ensuring they always get a great service. We're always on hand should they need help with any aspect of their website.
Facternet prides itself on being small enough to care, but large enough to cope. In addition, unlike many other hosts, Facternet owns and operates it’s own hardware and is quickly able to react to customer demands and feedback.
Describe the services you offer?
Facternet is all about keeping things simple. Everything that's needed to create or setup a website can be obtained from Facternet, from the domain name and hosting right through to the software. Best of all, we set everything up for the customer, and ensure that they are getting the best possible service at all times.
Our Hosting Unlimited package is popular with resellers and webmasters alike and provides a great way to host any number of websites, each with their own easy-to-use control panel.
Describe your target market?
We started by targeting our services at Small Office, Home Office businesses, especially self-employed allowing them to obtain a quick and affordable Internet presence. With directory sites, such as Google Local, becoming more popular, more people are turning to the web to look for local businesses who provide a whole range of services, therefore all small businesses should really have a website.
Facternet also caters to the home market, allowing users to share photos, their interests or just create an online blog to keep in touch with friends and family.
How is your company planning for the future?
Facternet has made substantial investment in new technology; we have recently upgraded our servers, installed new powerful control panels that allow our users one-click access to a whole range of features. Facternet owns and operates it’s own servers so we can easily adapt to the ever-changing needs of our customers.
What benefits can you offer your customers?
Facternet prides itself on it’s excellent uptime, and it’s comprehensive help and support. We quickly respond to support tickets raised and are able to go the extra mile for our users. Facternet understands how important it is for your site to be online, so does everything possible to ensure that it is.
How do you support your customers?
Facternet offers 24/7 support via our online ticketing system, allowing our support team to quickly deal with any enquiries that may be raised. Facternet also monitors it’s network constantly to ensure the high uptime that we pride ourselves on.
